Terms of Service

Access to and use of the Service implies full acceptance of these Terms in their current version. Acceptance is captured via a checkbox at registration ("I accept the Terms of Service and the Privacy Policy") and is reconfirmed at each payment. The Provider retains the accepted version of the Terms, the date and the technical evidence of acceptance for each user who makes a payment.

Use of the Service is not permitted for users under 18 (see section 4). The Provider may require identity or age verification if it deems it necessary.

For the purposes of these Terms, the following terms have the meanings set out:

Provider / we

EVORIANT TECHNOLOGIES, S.L., owner of the Service identified in section 24.

User / you

The natural or legal person who accesses or contracts the Service.

Consumer

The User who is a natural person acting for purposes outside their trade, business or profession (Art. 3 TRLGDCU).

Professional

The User acting within their trade, business or profession.

Service / Evoriant

The AI-assisted co-reasoning system accessible at evoriant.com, in all its phases and features.

Co-reasoning

The Service-assisted process by which the User structures their own reasoning about a decision, retaining control of it at all times.

Session

The unit of use of the Service that begins with the User's framing and concludes with delivery of the Deliverable. It is the unit of contracting and charging.

Free phase

The part of the Session, free of charge, that produces a structured diagnosis of the User's framing.

Paid phase

The part of the Session, subject to payment, that generates the Deliverable.

Input / User Content

The information, data, text or materials the User enters into the Service.

Output

The content generated by the Service in response to the Input, including the Deliverable.

Deliverable / Decision deliverable

The structured deliverable produced at the end of a Session's Paid phase.

Payment

The consideration paid by the User for a Session, per sections 5 and 6.

Evoriant is an AI co-reasoning system that assists the User in structuring and analysing complex knowledge-work decisions. The Service generates a decision Deliverable capturing the diagnosis of the situation, the options evaluated and the resulting recommendations.

Evoriant is NOT: a general-purpose chatbot, a personal assistant, a generic productivity tool, or a substitute for professional advice (legal, financial, medical or any other kind). The Service integrates third-party language models (OpenAI, Anthropic) accessed via API; the design, functional architecture, methodology and process-governance system are original to the Provider.

The Service is designed exclusively for general knowledge work (strategy, operations, business decisions). The following uses are expressly excluded: personnel selection, evaluation or management; admission, evaluation or grading decisions in educational settings; granting or denying credit, insurance or essential services; and any domain listed in Annex III of Regulation (EU) 2024/1689 (AI Act). Use of the Service in those domains is prohibited under section 12.

Access to the Service requires: (a) being at least 18 years old; (b) legal capacity to contract; and (c) not being on any applicable sanctions list or legally barred from receiving the Provider's services.

A User accessing on behalf of a legal entity represents that they have sufficient authority to bind it to these Terms.

The Service is contracted per use: one Session = one Payment = one Deliverable. There is no subscription or recurring charge. Each Payment enables a Session that is consumed upon generating the Deliverable; once consumed, it is non-refundable and non-exchangeable (see sections 7 and 8).

The applicable price is shown before Payment, taxes included, expressed in EUR or USD depending on the User's location. The Provider reserves the right to change prices with the notice set out in section 20.

Payment is processed through the Provider's payment processor. The Provider does not store card data. The payment processor's records are deemed determinative save for manifest error. After confirmed payment, the Service executes the Paid phase and delivers the Deliverable.

The Provider issues an invoice under applicable Spanish tax law. The invoice is sent to the email associated with the User's Account.

The Service consists of the supply of digital content with immediate performance. On confirming Payment, the User expressly requests and consents that performance of the Session begin immediately.

Where the User holds a statutory right of withdrawal (for example, as a consumer in the EU/EEA), they acknowledge that this right is extinguished once the Deliverable is generated, precisely because immediate commencement was requested (Art. 103.m TRLGDCU / Art. 16.m Directive 2011/83). This consent is captured via a separate checkbox at payment ("I request immediate commencement of the service and acknowledge that I lose the right of withdrawal once the Deliverable is generated"), together with timestamp evidence and the accepted Terms version.

If the User withdraws before performance begins, they are entitled to a full refund within 14 calendar days. If performance has begun at their request but has not concluded, the refund will be proportional to the part not yet provided. Otherwise, payments are final once the Service has been provided, in accordance with the Refund Policy (section 8).

The mandatory protections applicable to the consumer User are set out in section 21 (Consumer protection).

The refund model operates on three levels:

• Service failure: if the Service fails to generate the Deliverable due to a technical error attributable to the Provider, the Provider will remedy the failure through a free re-run of the Session, enabled via a single-use code sent to the User. A refund applies only on a subsidiary basis where the re-run is impossible or also fails.
• Consumed Session: a Session whose Deliverable has been correctly delivered is non-refundable, regardless of the User's satisfaction with the Deliverable's content. The Provider keeps a technical record of the Deliverable's generation and availability; a download or storage failure on the User's side does not constitute a Service failure nor give rise to a refund.
• Voluntary abandonment of a paid Session: if the User voluntarily abandons a paid Session before obtaining their deliverable, no refund applies, under the terms of section 9 (Access to deliverables and Session abandonment).

A free re-run of the Session —or, on a subsidiary basis, a refund— applies only in the event of a Service failure. The User must report the technical failure to hello@evoriant.com without undue delay and, in any case, within 14 calendar days of detecting it. The Provider will resolve it within 10 business days. Dissatisfaction with the Deliverable's content does not constitute a Service failure and gives no right to a re-run or a refund.

Access to the deliverables of a paid Session requires completing the analysis flow within that same Session. The deliverable is generated and made available for download upon completion of that flow.

If the User voluntarily abandons a paid Session before obtaining their deliverable, the Provider does not guarantee recovery of the content generated during the Session, nor does it issue a refund for such abandonment.

Before confirming exit from a paid Session in progress, the Service displays an explicit warning of this consequence. The User's confirmation of abandonment implies acceptance of this condition.

This clause is without prejudice to the cases of refund for Service failure provided in the Refund Policy (section 8).

The Output generated by the Service, including the Deliverable, is the result of an assisted structured co-reasoning process. It in no case constitutes professional advice (legal, financial, medical, accounting or any other kind) nor replaces the opinion of a qualified professional.

The User is at all times responsible for the decision they make. The Service provides structured analysis; control and the final decision belong exclusively to the User. This design is intrinsic to the Service ("AI in the Human Loop").

The language models the Service integrates may produce inaccuracies, omissions or outdated content (commonly called "hallucinations"). The Provider does not warrant the accuracy, completeness, currency or suitability of the Output for any specific purpose. The User must independently verify relevant information before making any decision.

The Output may be similar or identical to that generated for other users who entered similar framings. The Provider does not warrant the uniqueness of the Output.

11.1 — Provider's property

The Service, its architecture, methodology, process-governance system, design, brand, logos, system prompts and other elements owned by the Provider are protected by intellectual and industrial property rights. The User acquires no rights over them beyond the limited, non-exclusive, non-transferable licence to access the Service for the contract term.

11.2 — User Input

The User retains all rights over the Input they enter into the Service. The Provider uses the Input solely to deliver the Service within the relevant Session and does not use it to train its own or third-party AI models.

11.3 — Output: assignment to the User

The Provider assigns to the User whatever rights it may hold over the Output generated in each Session, to the extent such rights exist, so that the User may use, copy, modify and distribute it without restriction by the Provider, under the terms of section 10. Since the Output may lack exclusive intellectual-property protection and may coincide with that of other users (section 10), this assignment confers no exclusivity. The assignment covers solely the result (the Output) and does not extend to the Service, its methodology, architecture or governance system, which remain the exclusive property of the Provider (section 11.1). The Provider may use aggregated, anonymised Session data to improve the Service.

11.4 — Prohibitions

It is prohibited to:

• Attempt to obtain, by reverse engineering, decompilation or other means, the source code, system prompts, algorithms or any internal component of the Service.
• Use the Output or any element of the Service to develop AI systems, models or services that compete with the Service.
• Extract or replicate the Service's system prompts or methodology by automated or manual extraction techniques.

The User agrees to use the Service in accordance with applicable law and these Terms. It is prohibited to:

1. Use the Service for illegal activities or activities that infringe third-party rights.
2. Enter Input containing third parties' personal data without their consent or in breach of the GDPR.
3. Use the Service in high-risk domains under Annex III of the AI Act (employment/HR, education, credit, insurance, essential services, biometrics, law enforcement, migration/asylum, justice) without the qualified human oversight such uses require and, in any case, in uses expressly excluded in section 3.
4. Attempt to circumvent security measures, usage limits or control mechanisms of the Service.
5. Use the Service to generate content inciting hatred, violence or discrimination.
6. Impersonate third parties or the Provider.
7. Use the Service via scraping, bots or other unauthorised automated methods.
8. Re-enter previously generated Output into the Service to manipulate results or circumvent the methodology.
9. Share access credentials with third parties.
10. Use the Service in a way that could compromise its security, integrity or availability, or that of its users.

The Provider acts as controller of the User's personal data under the GDPR. Data is processed for the following purposes and legal bases:

• Provide the Service and generate the Deliverable: contract performance (Art. 6(1)(b)) in the Paid phase; legitimate interest (Art. 6(1)(f)) in the Free phase.
• Handle payment and issue the invoice: legal obligation (Art. 6(1)(c)) and contract performance (Art. 6(1)(b)).
• Service communications (confirmations, Deliverable delivery, notices): contract performance.
• Marketing communications: specific, separate and revocable consent (Art. 6(1)(a)); consent from other purposes is not reused.

Details of the data collected, retention periods, processors, international transfers and exercise of rights appear in the Privacy Policy, which forms a binding part of the contractual relationship.

To provide the Service, the Provider relies on processors in the following categories: AI model providers, payment processor, infrastructure and hosting providers, transactional email provider, and web analytics provider.

The updated, detailed list of processors, the Data Processing Agreements (DPAs) and the safeguards applicable to transfers outside the EEA (Standard Contractual Clauses) appear in the Privacy Policy.

The Provider seeks continuous availability of the Service without guaranteeing the absence of interruptions, errors or data loss. The Provider may perform scheduled or emergency maintenance, with or without notice, and modify or discontinue features.

The Provider is not liable for failures or delays arising from causes beyond its reasonable control, including: outages or limitations of the AI model providers or infrastructure services the Service depends on, acts of authority, natural disasters, armed conflict, third-party cyberattacks, or power or communications outages.

The Provider warrants that the Service will conform in all material respects to its description and documentation, without prejudice to the cases of unavailability beyond its reasonable control set out in section 15. This warranty covers the correct functioning of the Service (that the system generates the Deliverable as described), but not the accuracy, completeness or suitability of the Deliverable's content for the User's specific purposes (see section 10).

In the event of non-conformity, the Provider will take, in this order: (1) correction or replacement of the Service at no cost to the User, which in cases of technical failure preventing generation of the Deliverable is implemented through the free re-run of the Session under section 8; (2) if correction is impossible or not done within a reasonable time, a proportionate price reduction or termination of the contract.

Beyond the warranties expressly set out in these Terms, the Service is provided "as is". Nothing in this section limits the mandatory legal guarantees applicable to the consumer User (Directive (EU) 2019/770), recognised in section 21.

To the maximum extent permitted by applicable law, the Provider's liability arising out of or relating to the Service is limited to actually proven direct damages and, where applicable, shall not exceed the amount paid by the User for the Session giving rise to the claim. In any event, and regardless of the number of claims or Sessions, the Provider's aggregate liability for any cause relating to the Service shall not exceed the total amounts actually paid by the User in the twelve (12) months preceding the event giving rise to the claim.

Indirect or consequential damages, loss of profit, loss of data, loss of business opportunity or reputational harm are excluded. The Provider is not liable for decisions the User makes based on the Deliverable or any other Service output.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for wilful misconduct or gross negligence, for personal injury, or towards consumers under mandatory law.

The Provider integrates third-party AI models (OpenAI, Anthropic) via API. The User has no direct contractual relationship with these providers within the Service. The limitation of liability in this section also covers the outputs of those integrated models.

The User shall hold the Provider harmless against third-party claims, damages, losses and costs (including legal fees) arising from: (a) their Input or content entered into the Service; (b) use of the Service contrary to these Terms or the law; or (c) infringement of third-party rights. This obligation applies to every User, whether or not acting as a consumer, to the extent the damages are attributable to their own breach, misuse or unlawful conduct.

This clause does not require the User to assume liabilities beyond those arising from their own conduct, nor any that may not be validly imposed under applicable mandatory law.

19.1 By the Provider. The Provider may suspend or terminate access to the Service in case of: breach of these Terms (including section 12); legal requirement or that of a competent authority; or risk to the security or integrity of the Service or third parties. Where reasonably possible, it will act with notice and an opportunity to cure; it may act without notice if there is imminent risk or a legal requirement.

19.2 By the User. The User may stop using the Service and close their account at any time. As there is no subscription, there are no recurring fees to cancel.

19.3 Unconsumed Sessions. If the account is closed before a paid Session is consumed, the Refund Policy (section 8) applies.

19.4 Effects of termination. The right to access the Service ceases. Sections that by their nature must survive remain in force, in particular section 10 (nature of the Output), section 11 (intellectual property), section 17 (limitation of liability), section 18 (indemnification) and section 21 (law and jurisdiction).

19.5 Review. The User may request review of a suspension or termination by contacting hello@evoriant.com.

20.1 The Provider may amend these Terms for legal, technical or business reasons.

20.2 Material changes will be announced via an in-product notice at least 30 calendar days in advance, stating their effective date.

20.3 Changes apply to Sessions contracted after they take effect; they do not affect a Session already paid for, in progress or concluded.

20.4 If the User does not accept the new Terms, they may stop using the Service; being pay-per-use, it suffices not to contract new Sessions.

20.5 The Provider retains the current version accepted at each contracting. Previous versions are archived and available on request.

21.1 Governing law. These Terms are governed by Spanish law.

21.2 Jurisdiction (non-consumers). For a User not acting as a consumer, the parties submit to the exclusive jurisdiction of the Courts of Barcelona (Spain), waiving any other forum.

21.3 — Consumer protection

If the User acts as a consumer (a natural person acting for purposes outside their trade or profession), nothing in these Terms limits the mandatory rights granted to them by the law of their country of habitual residence; where a clause conflicts with such mandatory rules, those rules prevail (Rome I, Art. 6).

As to jurisdiction, the consumer may sue the Provider, at their option, before the courts of their country of residence or those of Barcelona (Spain); the Provider may sue the consumer only before the courts of the consumer's country of residence (Brussels I bis, Arts. 17–19).

The Provider is not a member of, nor obliged to participate in, any consumer alternative dispute resolution (ADR) scheme, without prejudice to the consumer's right to turn to accredited bodies under applicable law.

22.1 Entire agreement. These Terms, together with the Privacy Policy, the Acceptable Use Policy (section 12) and the Refund Policy (section 8), constitute the entire agreement between the parties. In case of conflict, this document prevails, except in data protection matters, where the Privacy Policy prevails.

22.2 Severability. If any clause is declared void or unenforceable, the remainder retain full effect.

22.3 No waiver. The Provider's failure to exercise a right shall not constitute a waiver of it.

22.4 Assignment. The Provider may assign its contractual position to a third party without affecting the consumer User's rights. The User may not assign their position without the Provider's prior consent.

22.5 Survival. The following survive termination: section 10, section 11, section 17, section 18 and section 21.

22.6 Relationship of the parties. These Terms create no partnership, agency, employment or representation relationship between the parties.

22.7 Language. These Terms are published in Spanish and English; both versions are official. In the event of any discrepancy between them, the version in the language in which the User accepted the Terms when contracting the Service shall prevail.

22.8 Communications. The Provider's communications to the User will be by email to the address associated with the Account or via in-product notices. The User's communications to the Provider will be sent to hello@evoriant.com.

22.9 Headings. Section titles are included for navigation purposes and do not affect interpretation of the content.

23.1 Applicable framework. The Service is subject to Regulation (EU) 2024/1689 on artificial intelligence (AI Act), whose transparency obligations apply from 2 August 2026. The competent national supervisory authority in Spain is AESIA (Spanish Agency for the Supervision of Artificial Intelligence).

23.2 Classification. The Provider is classified as a provider of a limited-risk AI system (transparency category, Art. 3.3 AI Act). This classification is functional and reviewable by AESIA based on the system's actual use. The Provider also acts as deployer of the third-party AI models (OpenAI, Anthropic) it integrates via API (Art. 3.4 AI Act).

23.3 Transparency (Art. 50 AI Act). The Service is designed to inform the User, clearly and visibly, that they are interacting with an AI system, before and during the interaction. Generated Deliverables are identified as content produced with AI assistance.

23.4 Human oversight. The Service operates under the principle of human oversight: the User controls the reasoning process and is solely responsible for the decision they make. The Service makes no autonomous decisions affecting the User. The term "deployer" within the meaning of the AI Act refers to the Provider itself with respect to the upstream models; the Service's User is not a deployer within the meaning of that Regulation.

23.5 Uses outside high risk. The Service is neither intended nor designed for high-risk uses under Annex III of the AI Act (see sections 3 and 12). The Provider publishes its intended purpose and express use exclusions on its Transparency page.

24.6 This section does not replace the Provider's internal AI Act compliance document, which details the technical and organisational measures implemented.

The Evoriant Service ("the Service"), accessible at evoriant.com, is owned by EVORIANT TECHNOLOGIES, S.L. ("the Provider"). Contact: hello@evoriant.com.